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| AMD IT Advantage | ||||||||||||||||||||||||||||||||||
| How would you like all the benefits of a first rate in house IT department, but for a fraction of the cost? Get the AMD IT
Advantage..
AMD IT Advantage is our comprehensive support package. A complete cost effective managed service solution for your IT systems. Combine technical excellence with industry leading levels of service, AMD IT Advantage provides a level of technical confidence that will allow your business to concentrate what you do best, Your business. AMD IT Advantage consists of the following elements:
Support On Demand First, Second and Third line levels of problem resolution..Providing on-demand support when you need it. Focusing on business continuity and ensuring that potential show stoppers are resolved promptly and efficiently to get you back on track. Service Levels.. Support calls are categorised into 3 priority groups according to the severity of the problem and its impact on your business and dealt with the appropriately. 83% of calls are resolved remotely using our advance remote support tools so you can be confident that you will be back up and running in no time. Strategic IT Overview Prior to commencing your AMD IT Advantage contract, Your designated IT Account Manager will carry out a review of your current systems, gain a thorough understanding of your business and its direction and work with you in setting strategic IT goals. These agreed goals will form the backbone of your contract.AMD IT Solutions pride ourselves in making a real difference and help you gain a competitive edge. IT Account Management Fixed Monthly Subscription The standard contract is a 12 month minimum term followed by a rolling 90 days notice period. Payment is monthly in advance by DD for subscription fees.Other credit terms are available on application. For more information on how AMD IT Solutions can help support your organisation, contact us on 0845 302 3045 |
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